Terms of Service

Last updated October 4, 2026

These terms cover your use of VoiceLynk's phone and chat ordering, text messages, and the voicelynk.io website. By placing an order through VoiceLynk or using the site, you agree to them.

Ordering

VoiceLynk takes orders on behalf of participating restaurants. The restaurant prepares your food and is responsible for menu items, prices, availability, and quality. The assistant reads your order back before placing it; please listen and correct anything that's wrong. Estimated pickup times are estimates.

Payments

You can pay through a secure link processed by Stripe or pay in person at pickup. If you choose to reuse a saved card, it's charged for the order total you confirmed. Refunds and disputes are handled by the restaurant.

Text messaging program

• Program: VoiceLynk order notifications: texts sent by VoiceLynk about orders you place through VoiceLynk at participating restaurants.
• What you'll get: an order confirmation, an optional payment link, and a notice when your order is ready; and, if you choose to split the bill, the split-payment page for that order.
• How you join: at voicelynk.io/text-updates; on a phone order, by saying yes when the VoiceLynk assistant asks permission to text you; or in a restaurant's website ordering chat, by checking the "Text me order updates" box. Consent covers orders you place through VoiceLynk until you reply STOP. Texts are optional and never a condition of purchase.
• Frequency: message frequency varies, usually 1 to 3 messages per order.
• Cost: message and data rates may apply.
• Opt out: reply STOP at any time. You'll get one message confirming you've opted out.
• Help: reply HELP, or email support@voicelynk.io.
• Carriers are not liable for delayed or undelivered messages.

See exactly how diners opt in, with the full consent wording, at voicelynk.io/sms-opt-in, and our Privacy Policy for how we handle phone numbers.

Call recording and transcripts

Calls and chats are transcribed so restaurants can confirm orders and so we can improve accuracy. Don't share sensitive information like card numbers during a call; the assistant will never ask for them.

Acceptable use

Don't use VoiceLynk to place fraudulent orders, harass staff, or interfere with the service.

Disclaimers

VoiceLynk is provided “as is.” To the extent allowed by law, we aren't liable for indirect or consequential damages arising from the use of the service.

Changes

We may update these terms; the date above shows the latest version.