How does the Free plan work?
There's no monthly subscription. Instead, diners pay a small service fee on each order, and those fees cover VoiceLynk. Each month we add up the fees: if they reach your plan minimum ($349 per location, or $299 per location with 3 or more locations), you pay nothing. If they fall short, we invoice you just the difference. If they go over, we share the extra with you.
What if most of my guests pay at pickup?
Turn on the fee for orders paid at pickup. VoiceLynk tells the guest about the fee and puts it on the ticket, the order email and your POS when it's linked. You add it to the bill at your register. Those fees count toward your minimum, and they're on your monthly statement as fees you collected. We net everything into one number: you get one invoice or one payout, never both.
Do you take a percentage of my orders?
No. Paid plans are a flat monthly fee, and on the Free plan diners pay a small service fee instead. The only per-payment charge is the small platform fee on orders a diner pays online, and you can have diners cover that too.
What counts as an order?
Any phone or chat order that's placed and sent to your board. Calls that don't end in an order, like hours, directions or “are you open?”, are always free and unlimited.
What happens if I go over my included orders?
Nothing stops working. Extra orders are billed at your plan's per-order rate on the next invoice. If you're regularly over, we'll suggest the plan that costs less.
How do online payments work?
You connect your own Stripe account in the portal (about five minutes). Diners pay you directly through a secure link we text them, and Stripe pays out to your bank. Stripe's standard processing applies, plus VoiceLynk's 0.75% + 10¢ platform fee.
What is the diner service fee?
An optional setting, per location. When it's on, diners who pay by link see a small online service fee (for example $0.79) as its own line at checkout, and the assistant mentions it before sending the link. It replaces what you'd otherwise pay us per payment. Orders paid at pickup never get it.
Is there a contract?
Month to month. Cancel any time from the portal or by emailing us.