Text message opt-in

VoiceLynk takes pickup orders for restaurants by phone and through a chat on the restaurant's website. Diners can choose to get texts from VoiceLynk about the orders they place through VoiceLynk: an order confirmation, an optional secure payment link, and a notice when the order is ready. A diner who chooses to split the bill also gets a link to the split-payment page for that order. Texts are sent by VoiceLynk, from VoiceLynk's own number, and every message starts with "VoiceLynk:". Consent is given to VoiceLynk only; it is not shared with or used by any other business. Texting is optional and never required to order. We never send marketing or promotional messages.

Program details

Program name: VoiceLynk order notifications
Messages: order confirmation, optional payment link, order-ready notice, and, when the diner chooses to split the bill, the split-payment page for that order
Who can get texts: only the diner who opted in. When a bill is split, the other people paying get a link or QR code from the diner, never a text from us.
Frequency: message frequency varies, usually 1 to 3 messages per order
Cost: message and data rates may apply
Opt out: reply STOP at any time
Help: reply HELP, or email support@voicelynk.io
Consent: optional, never a condition of ordering or purchase
Terms of Service · Privacy Policy. We do not sell, rent or share mobile numbers or opt-in data with third parties or affiliates for marketing purposes.

Method 1: website sign-up form

Anyone can choose their text preference at voicelynk.io/text-updates. Texting is entirely optional: the mobile number field is optional, the consent box is unchecked by default and is not required, the form submits whether or not the box is checked, and a "No thanks, skip texts" option is shown next to the button. Declining has no effect on ordering. Only a person who checks the box and enters a number is signed up. The form shows this exact wording next to the box, with links to our Terms and Privacy Policy:

Yes, text me about my orders. I agree to receive order texts from VoiceLynk for orders I place through VoiceLynk: order confirmations, pickup updates and optional payment links. Message frequency varies, usually 1-3 msgs per order. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Consent is not a condition of purchase.

A confirmation text follows: "VoiceLynk: You're subscribed to order texts from restaurants you order from through VoiceLynk. Usually 1-3 msgs per order. Msg & data rates may apply. Reply HELP for help, STOP to opt out."

Method 2: phone orders (spoken consent)

When a diner calls a participating restaurant, the VoiceLynk assistant takes the order. Before placing it, the assistant reads this question word for word and waits for an answer:

Before I place your order, may VoiceLynk, the ordering service taking this call, text you about this order and future orders you place through VoiceLynk at the number you're calling from? VoiceLynk will send an order confirmation, pickup updates, and if you'd like, a secure payment link. Message frequency varies, usually one to three texts per order. Message and data rates may apply. Reply HELP for help or STOP to opt out anytime. Texts are optional and not required to order, and our terms and privacy policy are at voicelynk dot io. Is that okay?

If the diner says yes, the assistant confirms: "Great, you're signed up for order texts from VoiceLynk."
If the diner says no, or doesn't answer, nothing is texted. The order number is given out loud instead.
The answer and its time are saved with the order and the call transcript.

Method 3: website ordering chat (checkbox)

On a restaurant's website ordering chat, diners can open "Text me order updates (optional)", enter a mobile number, and check a box that is unchecked by default. This is exactly what they see:

Mobile numberYes, text me about my orders. I agree to receive order texts from VoiceLynk for orders I place through VoiceLynk, including this Southside Bar & Grille order: order confirmations, pickup updates and optional payment links. Message frequency varies, usually 1-3 msgs per order. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Consent is not a condition of purchase. See our Terms and Privacy Policy.

Save

Live example: voicelynk.io/order/southside-bar-and-grille-kansas-city (tap "Text me order updates (optional)" below the chat). After saving, the chat confirms: "You're signed up for order texts at [number]."

Screenshot of the live chat with the form open:

Example messages

VoiceLynk: Sam, your Southside Bar & Grille order #1234 is in!
- 1 x Cheeseburger - $12.99
Total $12.99 + tax. Pickup: 6:20 PM.
Pay here (or at pickup): https://voicelynk.io/p/Ab3xK9q2
We'll text you when it's ready. Questions? (816) 555-0100
Reply STOP to opt out.

VoiceLynk: your Southside Bar & Grille order #1234 is ready for pickup. See you soon! Reply STOP to opt out.

VoiceLynk: Sam, your Southside Bar & Grille order #1235 is in!
- 2 x Pulled Pork Sandwich - $27.98
Total $30.54. Pickup: ASAP, about 20 minutes. Paid with your card on file.
We'll text you when it's ready. Questions? (816) 555-0100
Reply STOP to opt out.

VoiceLynk: Sam, your Southside Bar & Grille order #1234 is split 3 ways ($14.20 each).
Pay your share and send the others their links or QR codes: https://voicelynk.io/s/K7mQ2xP9aZ
It goes to the kitchen once every share is paid, within 30 minutes.
Reply STOP to opt out.