Privacy Policy
Last updated October 10, 2026
VoiceLynk (“we”, “us”) provides AI phone and chat ordering for restaurants. This policy explains what we collect when you call or chat with a restaurant that uses VoiceLynk, when you visit voicelynk.io, and how we use it.
What we collect
- Orders and conversations. What you order, your name, pickup time, and a transcript of the call or chat.
- Voice ordering on websites. If you tap the microphone in a restaurant's ordering chat, your browser turns your speech into text (some browsers do this with their own speech service, such as Google in Chrome or Apple in Safari) and reads replies aloud. VoiceLynk receives only the text, the same as if you had typed it; we don't receive or store the audio.
- Returning website visitors. After you place an order in a restaurant's website chat, your browser keeps a random ID in its own storage so we can welcome you back and offer your last or saved orders next time. We store only a one-way scrambled version of that ID with your orders. It is not your IP address or any hardware identifier, it is never used for advertising, and it never unlocks a saved card. Tap "Not you? Forget this device" in the chat, or clear your browser's site data, to remove it.
- Phone number. Your caller ID or the number you give us, so we can text your order confirmation and recognize you next time.
- Location details you share. Such as a ZIP code used to find the nearest restaurant location.
- Payment details. Payments are processed by Stripe. We never hear or store full card numbers; we keep only the card brand and last four digits so you can reuse a saved card.
- Demo requests. The name, restaurant, email and phone you submit on voicelynk.io.
How we use it
- To take, confirm, and send your order to the restaurant, and to text you about that order.
- To offer a faster reorder (“same as last time?”) when you call again.
- To let restaurant staff review orders and call transcripts, and to improve accuracy.
- To respond to demo requests.
Text messages (SMS)
If you agree to receive texts (by signing up at voicelynk.io/text-updates, by saying yes when the phone assistant asks, or by checking the box in website ordering chat), VoiceLynk texts you about orders you place through VoiceLynk only: a confirmation, an optional payment link, and a notice when it's ready. Message frequency varies, usually 1 to 3 messages per order. Texting is optional and never required to order. Message and data rates may apply. Reply STOP to opt out or HELP for help.
We do not sell, rent, or share mobile phone numbers or text-messaging opt-in data with third parties or affiliates for marketing or promotional purposes. Phone numbers are shared only with the service providers that deliver our service (for example, our messaging carrier), and only to send the messages you asked for.
Who we share with
The restaurant you order from; service providers that run VoiceLynk (hosting, database, phone and SMS delivery, payment processing, and AI language processing), who may only use the data to provide their service to us; and authorities when required by law. We don't sell personal information.
How long we keep it
We keep order history and transcripts for as long as the restaurant uses VoiceLynk, or until you ask us to delete them.
Your choices
You can ask us to access or delete your information, or to stop recognizing your phone number, by using the demo request form on voicelynk.io or telling the restaurant you order from.
Changes
If we change this policy, we'll update the date above.